Casa Pons FAQ

Ordering and Delivery

What does Casa Pons sell?

Casa Pons is a UAE-based luxury sweets and gifting brand offering premium chocolates, caramelized nuts, stuffed dates, hot chocolate, matcha, and corporate gifting solutions. We provide UAE-wide delivery, same-day service in select areas, customizable corporate packages, and exclusive seasonal collections. Customers can order online, schedule deliveries, request branded gifts, and book event catering.

Do you deliver across the UAE?

Yes. Casa Pons delivers to all locations across the UAE. Delivery times vary by emirate, with same-day or next-day delivery available in many Dubai areas.

Do you offer same-day delivery?

Same-day delivery is available in selected Dubai zones for orders placed before the daily cutoff. Availability depends on product stock and rider capacity.

How long does standard delivery take?

Standard delivery typically takes 1 to 2 days within Dubai and to other emirates. Delivery times may vary during peak seasons such as Ramadan, Christmas, and UAE National Day.

Can I schedule a delivery for a specific date?

Yes. You can specify a delivery date during checkout or by contacting customer support. Scheduled delivery is recommended for corporate and bulk orders.

Do you offer international delivery?

At the moment, Casa Pons delivers only within the UAE.

Payments and Pricing

What payment methods are accepted?

Casa Pons accepts major credit and debit cards, Apple Pay, and Google Pay. Payment options may vary depending on location and seasonal demand.

Will I receive an invoice?

An invoice is automatically emailed to you after completing your purchase. Corporate clients can request a stamped invoice if needed.

Corporate Gifting and Custom Orders

Does Casa Pons provide corporate gifting services?

Yes. We offer personalized corporate gifting solutions for UAE National Day, Ramadan, Christmas, internal events, product launches, and client appreciation. Custom branding and bulk pricing are available.

Can you customize packaging with a company logo?

Yes. Depending on the order size and lead time, we can add custom ribbons, sleeves, branded stickers, or bespoke packaging.

How do I place a large or corporate order?

You can contact us through our corporate inquiry form, email, or WhatsApp. Our team will assist you with tailored quotations, samples, and delivery coordination.

How do I place a large or recurring corporate order?

You can submit a request through the corporate gifting form or contact our team directly for quotations, samples, and delivery planning.

Do you deliver corporate gifts to multiple locations?

Yes. Casa Pons offers coordinated delivery to multiple addresses across the UAE for offices, VIP clients, and team members.

Are bulk discounts available for corporate orders?

Bulk pricing is available for large quantities, long-term partnerships, and seasonal campaigns such as Ramadan, National Day, and Christmas.

Product Details

How fresh are Casa Pons products?

All chocolates, caramelized nuts, and stuffed dates are freshly prepared in Dubai. We prioritize small-batch production to maintain maximum freshness and quality.

What makes Casa Pons gifting different?

We focus on premium recipes, elegant packaging, high-end presentation, and exclusive seasonal collections that elevate every gifting occasion.

Hot Chocolate, Matcha, and Catering

Do you offer hot chocolate or matcha catering?

Yes. Casa Pons provides exclusive hot chocolate and matcha catering for events, including corporate gatherings, office celebrations, product launches, family occasions, school events, exhibitions, and private functions.

How can I book catering?

You can submit an event request through the catering section of our website. A team member will contact you to confirm quantities, setup, and special requirements.

Do you provide onsite preparation or live stations?

Live preparation is available for selected packages depending on event size, timing, and location. Our team will confirm setup requirements during booking.

Is catering available for small gatherings?

Yes. We cater events of various sizes, including small private gatherings, office celebrations, product launches, and large corporate functions.

How far in advance should I book catering?

Bookings should be made at least 48 to 72 hours in advance. During peak seasons, early reservation is recommended.

Can the menu be customized?

Yes. We can tailor the selection of chocolate drinks, matcha, pecans, and dessert assortments based on your event needs.

Returns and Issues

What should I do if my order arrives damaged?

Please contact our support team within 24 hours with your order number and photos. We will assist with replacement or resolution.

Can I cancel my order?

Orders may be cancelled before dispatch. Once the order has shipped, cancellations are no longer possible.

Do you accept returns?

Because our products are food items, returns are not accepted unless there is a quality or delivery issue.

Store and Support

Does Casa Pons have a physical store?

Yes. Casa Pons operates physical boutiques where customers can browse luxury gift boxes, seasonal items, and freshly prepared sweets.

How can I contact customer service?

You can reach our team through our contact form, WhatsApp support, or email. We typically respond within the same business day.