What does Casa Pons sell?
Premium chocolates, caramelized nuts, stuffed dates, hot chocolate, matcha, and corporate gifting solutions. UAE-wide delivery available.

Do you deliver across the UAE?
Yes. Delivery times vary by emirate, with same-day or next-day service in many Dubai areas.

Do you offer same-day delivery?
Available in select Dubai zones for orders before cutoff, depending on stock and rider capacity.

How long does standard delivery take?
1-2 days within Dubai and other emirates; may vary during peak seasons.

Can I schedule a delivery for a specific date?
Yes, during checkout or via customer support. Recommended for corporate orders.

Do you offer international delivery?
Currently, only UAE delivery is available.

What payment methods are accepted?
Major credit/debit cards, Apple Pay, Google Pay. Options may vary by location.

Will I receive an invoice?
An invoice is emailed automatically; corporate clients can request a stamped invoice.

Does Casa Pons provide corporate gifting services?
Yes. Personalized solutions for UAE National Day, Ramadan, Christmas, events, launches, and client appreciation.

Can you customize packaging with a company logo?
Yes, with ribbons, sleeves, branded stickers, or bespoke packaging depending on order size and lead time.

How do I place a large or recurring corporate order?
Contact via corporate form, email, or WhatsApp for quotations, samples, and delivery coordination.

Do you deliver corporate gifts to multiple locations?
Yes, coordinated UAE-wide delivery available.

Are bulk discounts available?
Bulk pricing is available for large quantities, long-term partnerships, and seasonal campaigns.

Do you offer hot chocolate or matcha catering?
Yes. Exclusive catering for corporate gatherings, office celebrations, product launches, school events, and private functions.

How can I book catering?
Submit an event request via our website. A team member will contact you to confirm quantities and setup.

Do you provide onsite preparation or live stations?
Live preparation is available for selected packages depending on event size and location.

Is catering available for small gatherings?
Yes. We cater events of various sizes including small private gatherings, office celebrations, and large corporate functions.

How far in advance should I book catering?
Bookings should be made at least 48-72 hours in advance. Early booking recommended during peak seasons.

Can the menu be customized?
Yes. Chocolate drinks, matcha, pecans, and dessert assortments can be tailored to your event needs.

What should I do if my order arrives damaged?
Contact support within 24 hours with order number and photos for replacement or resolution.

Can I cancel my order?
Orders can be canceled before dispatch; once shipped, cancellations are no longer possible.

Do you accept returns?
Returns are accepted only for quality or delivery issues, as products are perishable.

Does Casa Pons have a physical store?
Yes. Customers can browse luxury gift boxes, seasonal items, and freshly prepared sweets.

How can I contact customer service?
Through contact form, WhatsApp, or email. Responses typically within the same business day.